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Spock Research

5 Things Microsoft Should Do To Improve Search

by Jay Bhatti on June 15, 2010

bing microsoft

I really want Microsoft to do well in search, because the overall search experience for consumers would be improved if Google had a viable competitor.

(Also, I have friends there, and I want to see them do well.)

Having built Spock.com, a vertical search engine company, and having worked with both Google and Microsoft on various partnerships during that time, I think I can share a few simple things that Microsoft can do to improve search.

None of this is rocket science. It’s computer science. Which is why it’s so surprising to see Bing not pushing harder on these things that would decrease the gap between them and Google.

Improve Bing Crawling for the Long Tail

Improve Bing Crawling for the Long Tail
Image: Wikimedia

Google’s crawlers are impressive to say the least. If you launch a site tomorrow that has over 1,000 pages, within 2 days, Google will discover your site and crawl all those pages. Now, it might not put them in the index if the pages do not meet Google’s quality standards, but at least Google found and crawled your site.

With Bing, I don’t see that same level of execution. Heck, some popular sites that have thousands of pages indexed on Google are not to even be found on Bing (except for the home page). Bing likes to say that they are on par with Google when it comes to search experience. That may be true for the head terms like “credit cards”. But, when you type in long-tail terms like “freehold township credit union” the results from Google and Bing are drastically different. With Google’s being more relevant to the user.

If Microsoft really wants to compete with Google, then it needs to improve long-tail search. The only way to do that is to crawl faster, deeper, and with a lot more scale. Google has over 200,000 servers. I am sure Microsoft can match Google dollar to dollar on spending for servers. But if Steve Ballmer wants to really win, then get the right engineers in the crawling group working on the right set of challenges, like building crawlers that can crawl at least 50% of the web. That would be a good start.

Get AdCenter on Par With Adwords

Get AdCenter on Par With Adwords

This one is not hard. Microsoft should just copy what AdWords does and stop confusing advertisers.

Several months ago, I was invited to give the AdCenter team advice on how to improve its experience for advertisers. While I was there, a group of researchers walked us through some advanced thinking on AdCenter. It made no sense to any of the advertisers in the room.

We told Microsoft that they should just work to get AdCenter on par with Adwords from a user experience point of view. We showed them the features that Adwords had for years that AdCenter still lacked. Some of us were surprised when it seemed that we knew more about the feature to feature comparison of AdCenter to Adwords than the AdCenter team.

Stop using AdWords!

Stop using AdWords!

The only team that should be using Adwords at Microsoft is the AdCenter team, and that only to learn from it. Why give free revenue to Google?

Google won’t let employees use Windows based computers in the future, which means 20,000 less Windows license fees for Microsoft. If Google wants to do that, maybe Microsoft should stop giving Google so much revenue with all the AdWords accounts that are being used across Microsoft.

Yes, Microsoft marketing teams across the company use AdWords like crazy to market their products. Several people at Microsoft have told me that there are over 50 Adwords accounts at Microsoft. Let’s make that zero.

No more gimmicks

No more gimmicks

Gimmicks like slideshows and xrank need to go. They are artificial and do not result in real growth, When Google came out in 1999, they focused on core search experience, while other search engines offered prizes to people for using their engines. Guess who won! Microsoft needs to end all gimmicks and only focus on core search and nothing else.

No more MSN.

No more MSN.

Microsoft should focus on building utility web products like Bing search, Office Online, and SkyDrive. See what happened to Yahoo when it tried to be both a search company and a content company?

Microsoft should learn from them and cut all content related products. It’ll be a tough pill to swallow. Especially given all the people who work in MSN. But if Microsoft wants to win in search, online documents, and the cloud, then it cannot be spending all those resources on content related activities. Focus on utility products. That is where the money and future reside.

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Does the iPad deliver?

by patrick on February 10, 2010

As one of the more anticipated events in the tech community, Apple’s latest invention did not disappoint. In officially unveiling the new iPad, Steve Jobs took on the Amazon Kindle and once again raised the bar for its competitors. While pundits have criticized the iPad for lacking a true identity (and they are certainly right to an extent), similar to the iPhone, the iPad should encourage further innovation and will impact multiple industries. Taking a closer look at the iPad strictly as an e-reader, it is an interesting product that has advantages and disadvantages over the Kindle.

iPad Advantages:

  • Is a multi media device that can play movies, tv, and games, and allows for color screen web browsing
  • 9.7” touch screen is larger than the Kindle’s 7.5”
  • Standard 16GB flash storage is larger than the Kindle
  • iPad is compatible with all iPhone apps
  • iBooks store and deals with top publishers will ensure content will be available
  • Excellent for newspapers and text books, the iPad can show high resolution images, video and take notes

Kindle Advantages:

  • At $259 the Kindle is cheaper than the $499 iPad – which does not include a wireless plan
  • Free Wifi on the Kindle ensures that you can purchase and download books anywhere
  • eLink screen is better for reading
  • Books on the Kindle cost under $10, whereas the iBooks store will have variable pricing
  • iPad will be using ATT for its wireless service which is notoriously poor in cities such as New York and San Francisco
  • The Kindle has a significantly better battery life of 1-3 weeks, while the iPad is around 10 hours

For those looking strictly for an e-reader, the Kindle is probably the better choice. With a cheaper price, longer battery life, eLink screen, free wifi, and less expensive books, the Kindle is by far the better option for an avid reader. However for those (and I can imagine this represents the majority) looking for something that services newspapers, magazines, and text books, the iPad represents a significant upgrade. Not only is the color touch screen a substantial improvement, but the option to take notes, and store data, along with the multimedia capability, make the Kindle appear wildly outdated.

While my gut tells me that similar to the iPod, the iPad will win out; its success will be based on the outcome of three different things:

  • Will the iPad distinguish itself enough from the iPhone/iPod touch – As many critics have pointed out, the iPad is too big to replace your iPhone and not powerful enough to replace your laptop or even Mac Mini. Should an improved version come out with the ability to take pictures, run excel and word, and support Adobe Flash, it could start to take off very quickly. The lack of a USB Port is likely to drive consumers’ nuts as well.
  • What the Kindle does with its pricing model– Should the Kindle lower its current price to the $100-$200 range, consumers will be more inclined to look past the Kindle’s shortcomings. While the iPad is likely to come down in price as well, the need to purchase a data package and the prevalence of smart phones will drive customers away.
  • Can the iPad replace text books – While the iPad’s appeal is based on its ability to be more than just an e-reader, if it does a good job at marketing itself as an alternative to text books or work documents, Apple will have created something special. Given how iTunes has put a significant dent in illegally downloaded music, the iBook store could be something publishers aggressively embrace which would in turn help make the iPad a more common alternative.

While Apple has missed on products in the past, the public’s love affair with its products will likely ensure the iPad’s success. Even if pundits who criticized the iPad are correct, at the very least it should encourage the Kindle and the highly anticipated HP Slate to step up their game.

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How Bad is Microsoft About Product Quality

by Jay Bhatti on December 12, 2009

Microsoft recently added Bing Local. A direct competitor to Google Local Business Listings.    However, check out the business claiming page on Bing today:

https://ssl.bing.com/listings/ListingCenter.aspx

Capture

As a former Microsoft Product Manager, it pains me to no end to see how poor Microsoft performs on delivering quality products.

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Spreadsheets won’t change the world but leaders will

by Jay Bhatti on September 29, 2009

Issue date: 12/3/01   – PDF | Link

This article was written by Jay Bhatti on 12/03/2001 for the Wharton School

It was still a few years before World War II. General Douglas MacArthur was a pretty popular man. Given his status, the executives at JP Morgan offered him a very high level position at the bank. One that would have made him very rich and amongst the most high-class people in New York City. His wife at the time (he later divorced her!) was constantly egging him on to take the job. She was, after all, very keen on being associated with the elite and having the best that life had to offer – in short, she was tired of living on a military salary. Yet, in a stunning move, General MacArthur turned down this golden position. When asked why, he simply said, “Bankers don’t make history.” So what happened to General MacArthur after that bad career move? He went on to lead the Pacific Fleet to victory in WWII, and, in short, made history. In October 1944 the world watched as he dramatically liberated the Philippines from Japanese control. On September 2, 1945, he presided over the Japanese surrender on board the U.S.S. Missouri, bringing an end to World War II. In the next five and a half years, as Supreme Commander of the Allied Powers in Japan, MacArthur and his staff helped a devastated Japan rebuild itself, institute a democratic government, and chart a course that has made it one of the world’s leading industrial powers. While his decision to ding JPMorgan may have been surprising at the time, one thing is clear: Douglas MacArthur fulfilled his self-imposed destiny of becoming one of history’s greatest men.

Now the point of the story is not to encourage Wharton MBAs to join the Navy, but rather to debate about what our underlying mission is as an institution. Is it to create spreadsheet monkeys and consulting goons? Or is it to help develop the future leaders of society?

I cannot count how many times I have heard the following quote “I don’t want to major in Finance, but I am at Wharton, and it would look bad if I did not have some solid NPV skills!”

If you look at the past 100 years of human history, what have been the attributes that have had the greatest impact on society? I would say that leadership, entrepreneurship, and innovation have by far been the factors that most shaped the world we live in today. Should it not make sense that we as a leading institution of higher education focus our energies on these very things? I am not suggesting that we eliminate all the finance and quant courses at Wharton. What I am suggesting is that we place a greater emphasis on those classes and programs that would best equip students to lead, innovate, and create.

For example, instead of having math camp for two weeks at pre-term, would it not be more valuable to have a week long class that discusses what is meant by Wharton leadership? Maybe we can have discussions/sessions with some of the remarkable leaders that have come from Wharton and how they impacted society?

Hey, I know this sounds fluffy, but if students can more closely align their passions with what they do with most of their time, don’t you think that they will be better leaders? I mean, if you are really passionate about public service, and instead you go and work for an I-bank, would you wake up in the morning excited about going to work? From day one at this school, the focus of the school should be to find out what each student is most passionate about and then work with the student to prepare him/her to become the best they can be in their respective field! Place a stronger emphasis on classes that discuss leadership (with the right professors!), put into place stronger programs that would make more students consider entrepreneurship, and foster a spirit of innovation and risk taking in every class. Have more joint-programs/classes with the engineering school to allow MBA students to find out what is really happening in the world of technology and science. For example, the first computer in the world was made here, but did any Wharton MBA take advantage of this? FYI, the engineering school is doing some really cool research on nanotechnology. Maybe you should pay a visit.

In my “Seminar on Leadership” classes this semester, we had the opportunity to have an hour-long chat session with Dean Harker. In this session, Dean Harker stressed the point of Wharton moving to the next level. He mentioned that since the early 1980’s, Wharton’s mission was to be #1. Having accomplished that, he said the next challenge was to change the culture of the school: to move away from the rankings, to more closely focus on becoming the best learning institution in the world, to make the alumni and students more connected with each other, and to develop leaders who represent the Wharton style of leadership. It is time for the school to go back to what it was created to do: “To help develop leaders in professional, community, and personal character.” Part of this effort requires us to place less of an emphaisis on the calculator and more on the human element of the equation. After all, you manage a calculator, but you lead people.

I am willing to bet my bottom dollar that the people who will have the most impact on this world in the next 100 years will be those that can lead with passion, take huge risks, create new enterprises, and understand that innovation is the engine that moves society. These are the attributes that the school needs to develop in its students. Let’s focus our energies on this and not as much on the quant classes (save them for the undergrads). In short, Wharton should work harder to develop 800-pound gorillas and not spreadsheet monkeys.

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Age Distribution of People on the Web

by Jay Bhatti on September 21, 2009

Despite Privacy Concerns, 74% of people openly show their age on the web!

As a people search engine, Spock crawls and indexes millions of web documents and social network profiles everyday.

As a result, we end up gathering interesting demographic data about people.  For example, a vast majority of people who have a social networking profile or web document about themselves on the web are 25 or younger.  In addition, 74% openly show their age on social networks, blogs, and other social mediums.  Even with added privacy controls, a vast majority of Internet users openly show their age.

Age Breakdown of People Who Have a Public Identity on the Web

25 or Younger: 37%

26 to 45: 23%

46 to 65: 8%

66 or older: 6%

No Age Listed: 26%

The above data is based on Spock crawling and analyzing over 600 million social networking profiles and 2 billion web documents that reference people (wikipedia, IMBD, corporate bio pages, etc).

Why are there so many documents and profiles on the web about people under the age of 25? We call this the social network effect. Social networks have a combined 600 million plus profiles, many of which are owned by people in college or high-school.

A common question asked is what happens to the age breakdown if you exclude the impact of social networks.  We compiled the table below, which breaks people out by segment.  Social Networking profiles are compiled in the “normal people” segment.

Age Breakdown (by Segment) of People who have a public identity or document about them on the web.

Age

Normal People

Famous People

Semi-Famous People

Overall

25 or Younger 38% 3% 1% 37%
26 to 45 23% 16% 2% 23%
46 to 65 7% 13% 3% 8%
66 or Older 5% 38% 6% 6%
No Age Listed 27% 30% 88% 26%

Examples of each segment: Normal PeopleFamous PeopleSemi-Famous People.

The data shows that people on social networks are more likely to have an age associated with their webpage then web documents about famous or semi-famous people.  In conclusion, it appears that when given the option, people are very likely to display their age on the web.

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Men three times more likely to brag about professional accomplishments then women

by Jay BhattiSeptember 21, 2009 Spock Research

In a Spock Research study of 3 million corporate bio pages on the internet, Spock discovered that men were three times more likely to overly boast about their professional accomplishments then their female counterparts.
For example, men were 3.15 times more likely to have the words “accomplished”, “responsible for”, “served as” and “led” in their corporate [...]

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Spock mentioned along with Facebook and Google in ZDNet

by Jay BhattiSeptember 21, 2009 News About Jay Bhatti

Spock was mentioned as one of the leading compaines alongside Facebook and Google in ZDNet. Click here to see the article.
PDF of  ZDNET Article

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Spock mentioned in redOrbit Magazine

by Jay BhattiJuly 21, 2009 News About Jay Bhatti

Click here to see that article about Spock and how it is changing the web.

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The Changing Rules of Google SEO

by Jay BhattiJuly 8, 2009 SEO

Penalty Type
When
Detail
Actions You Can Take

Google Vince Update
March 09
A Googler named Vince created this change and hence the name. This is not a penalty, rather an update in Google’s algorithm.  Vince update seems to favor bigger brands and has pushed some of these big name [...]

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Jay Bhatti Discusses Spock Acquisition on ABC News

by Jay BhattiJune 24, 2009 Jay Bhatti on TV

Jay Bhatti was recently in ABC News talking about the recent sale of Spock.com to Intelius – Check out the video here

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