How to Search for Who Knows What

Michael Ziward of EWeek takes an indepth look at the technology behind search:

One of the biggest problems that most companies seem to have today is that they really don’t know what they already know, and who inside their company actually knows it. And worse yet, they are not really sure who knows what subject areas best outside their company, so the network of consultants that orbits the company tends to evolve from personal relationships rather than best-in-class experts.